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Inclusive Access FAQ

  • What is Inclusive Access?
    The Inclusive Access program is a new textbook model in collaboration with top publishers that converts books into digital content. All students in a class buy into the content, lowering the cost for everyone. All students in that class also get access to the content on the first day, and won’t be billed for it until after the tenth day of class. The digital content also includes Interactive Learning Platforms.
  • What is an Interactive or Adaptive Learning Platform?
    Interactive Learning Platforms, or ILPs, are much more than just e-books. They are interactive software platforms developed to provide an enhanced learning experience beyond reading the text. They may include multi-media video and audio presentations and animation, and adaptive quizzes and homework sets which link directly to the related section of text when incorrect answers are given. They also allow for various levels of customization by the instructor, peer-to-peer sharing of notes, and the creation of digital flashcards you can use with smartphone apps.
  • How much does Inclusive Access cost?
    The price varies depending upon the course materials chosen by the instructor, but most Inclusive Access prices are lower than the cost to access the material direct through the publisher, and average 50% to 70% off the cost of the printed text.
  • How will I get my access code?
    You will typically receive email from your Cañada Bookstore with the access code sent to your school issued email address ( Your instructor will notify via email prior to the start of class with access instructions.
  • How do I pay for my access?
    Students are notified a week before class starts of the cost via email to school email address. Inclusive Access will be added student account. You may pay via Websmart or contact the bookstore. Students will 3rd party charge accounts (such as Veterans, EOPS, Middle College) should contact the Bookstore to have the charges billed their party. (3rd party charge accounts must be setup in advance).
  • What does it mean to opt-out?
    If you do not wish to participate in Inclusive Access, you have until add/drop date class to opt out of the program online. If you opt out by the deadline given, access to the online content will be turned off and Inclusive Access refunded.
  • I opted out by mistake and realized that I still need my access. Can I opt back in?
    Currently there is no way to opt back in. We will consider this option in the future.
  • I did not opt out, but I did not register my access or use the online platform. Will I still be billed?
    Yes. All students who are enrolled in a course using Inclusive Access are automatically considered part of the program. To request a refund, you must opt out by going to: Fill the required on the form and submit.
  • I dropped the course. Do I still need to opt out?
    Students who drop the course by the last date to ADD/DROP classed will automatically be “opted out”.
  • I am wait-listed for the course. Will I still have access to the digital course material and do I need to opt out if I don’t get into the course?
    All enrolled and wait-listed students have access to the content on day one of class. If you are dropped from the wait-list without getting in, you will automatically be terminated and your account will refunded.
  • Who should I contact if I am having trouble with access to the online content?
    First, try the online help desk of the publisher for your course’s content (see links below). The publisher of your content should be listed in the initial email you received about your inclusion in Inclusive Access.
  • I already have access to the online platform from a previous course. Can I continue without paying twice?
    Access is for a single semester (Unless you are notified via email of multi-term access). Access is valid for current term and may not be transferred.
  • I didn’t get an email about my course, but other students in my class did. Was I sent an email?
    All enrolled and wait-listed students are emailed to your campus issued email address ( about the program. If it is not in a spam folder or was accidentally deleted, email the Inclusive Access team at for access instructions. Please include your course information (dept/section and CRN) as well you student ID # (G#).
  • I have further questions that were not addressed. Who do I contact?
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