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Refunds & Exchanges

Last Day for Refunds & Exchanges:

Summer 2017:

Purchases made June 5 - 15 = June 15 with Official Proof of Non-Enrollment in the course. All other returns are subject to 25-50% return fee. Rental Items/Fees are Non-Refundable.

Purchases made on or after June 15= All Sales Final

Rental items are due on or before store closing on August 3, 2017.

Guidelines

  1. An original cash register receipt and your valid ID are required for all refunds and/or exchanges.

  2. Books and allowable merchandise must be returned within the time limits required.

  3. New books and merchandise must be returned in mint condition and in their original unopened packaging. New textbooks which have been damaged will be refunded at the used book price if they are resalable as used books. Workbooks, study guides and lab manuals are non-refundable if written in or eraser marks are visible.

  4. All returns and exchanges must be taken to the refund counter at the front of the store. Please do not bring returns/exchanges into the selling area of the bookstore at any time.

  5. The SMCCD Bookstore management reserves the right to make the decision on the condition or salability of the merchandise.

  6. During the return period, a restocking fee may be assessed on any refunds that are not accompanied by verification of student drop, non-enrollment or course cancellation.

Non-Refundable Merchandise

The following items are not returnable, but may be exchangable at management's discretion: copying services, parking permit hangers, activated eBooks, activated digital textbooks, course readers, DVD movies, calculators/electronics, catalogs/schedules, computer disks, computer hardware, computer software, food/beverages, magazines, health/beauty aids, paperback books, sale/clearance merchandise, study aids, packaged/kitted merchandise, art/photography supplies, gift cards/certificates, phone cards, items labeled "Not Returnable", items labeled "Not Refundable", and items labeled "All Sales are Final".

Merchandise that has been removed from its original packaging or has been damaged is not refundable.

Please refer to your rental contract or above for refunds on rental items.

Some textbooks, workbooks/lab manuals with writing and books containing computer software are NOT sold as used books; therefore, they may not be refunded if damaged, unwrapped or missing components.

Textbooks that have been removed from their original shrink wrap/packaging, have been damaged or have been written in may be refunded at the used price if they are resalable as Used Books. A $10.00 per package repackaging fee will be assessed for unwrapped books/packages that are accepted for a refund/exchange.

Time Limits

Fall & Spring Semester

Please see above for time limits.

Textbooks for cancelled courses must be returned within one week of the cancellation with proof of cancellation by the college.

Summer Semester

Please see above for time limits.

Textbooks for cancelled courses must be returned within one week of the cancellation with proof of cancellation.

Short Courses

Textbooks purchased for short term classes may be returned within forty-eight (48) hours from the start of the class with proof of non-enrollment in the course.

Online Purchases

The date the order was received by a person at the customer's address will be considered the purchase date for return purposes. The shipping fee is not refundable. Returns of merchandise purchased online must be shipped on or before the return deadline as stated on the receipt. The return shipping fee is the responsibility of the customer. Skyline College Bookstore is not responsible for lost or damaged returned merchandise. This means you need to write the return address clearly, insure your return and pack it well. Please ship all returns to Cañada College Bookstore via UPS or FedEx Ground.

Send all returns to:

Cañada College Bookstore
Attn: Online Returns
4200 Farm Hill Blvd.
Redwood City, CA 94061

You may also visit Cañada College Bookstore to return purchases made online.

Items purchased from one of our online affiliates must be returned to the affiliate directly. Please contact the affiliate directly for their return policies.

If you have questions regarding your online purchases, please call (650) 306-3313 or E-mail canadabookstore@smccd.edu.

Types of Refunds

The method of purchase determines the type of refund given.

If the purchase was paid with cash...

The refund will be given in cash provided all conditions have been met and refund/exchange is done within the specified time limit.

If the purchase was paid with gift card...

The amount will be refunded to the original gift card or to a new gift card.

If the purchase was paid with personal, cashiers', or travelers' check...

A credit voucher will be issued at the time the merchandise is returned provided all conditions have been met and the refund is done within the specified time limit.

To redeem your credit voucher, present your valid ID and your credit voucher to the refund cashier on or after the date specified on the voucher. The waiting period to redeem a credit voucher for cash is thirty business days from the date of purchase. This time period allows for your check to be processed by the bank. The waiting period may be waived if the cancelled check bearing the correct date and amount is presented to the bookstore. A photocopy of the front and the back of the cancelled check may be accepted in lieu of the actual check. A cash refund will not be given or will be delayed if the check is returned by the bank unpaid.

Customers with check(s) returned by the bank as unpaid will be assessed a $10 returned check fee. An additional $5 late fee will be assessed if not paid by the specified date. Additionally, a hold will be placed on your school records until the debt to the bookstore has been paid.

If merchandise is needed during the waiting period, bring your selections along with your valid ID and the credit voucher to the customer service area.

Credit vouchers are void after ninety days or if lost, stolen, altered or destroyed.

Requests for refund checks must be made in writing. E-mails and faxes will NOT be accepted. Requests must include a legible copy of the credit voucher.

Please mail requests to:

Cañada College Bookstore
Attn: Accounts Payable
4200 Farm Hill Blvd.
Redwood City, CA 94061

If the purchase was paid with credit or debit card...

A credit will be issued to the credit card account used for the purchase(s) provided all the conditions have been met and the refund is done within the specified time limits.

If the purchase was paid with financial aid account (EOPS, CalWorks, etc.)...

A credit will be issued under the customer's name to the financial aid account used for the purchase(s) provided all the conditions have been met and the refund is done within the specified time limits.

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